Terms & Conditions

About Us

This website is run by Dr Hana Aesthetics, Suite 1, 57 Salusbury Road, Queen's Park, London NW6 6NJ. Email info@drhana.co.uk, telephone 0203 872 2403.

All treatments are carried out by Dr Hanieh Mimeh (Dr Hana), a medical doctor registered with the General Medical Council (GMC), GMC number [To confirm: GMC number]. Doctors are regulated by the GMC and must follow its professional standards, which you can read at gmc-uk.org/professional-standards.

Business details: [To confirm: trading name, and company name, number and registered office if trading through a company].

Consultations

It is important to meet during a face to face consultation (first one is FREE), to discuss your requirements, your expectations, your medical and cosmetic history and to examine the treatment area before treatment can be advised. Dr Hana does not offer phone or email consultations.

You are welcome to take time to think after your consultation, and you can change your mind at any point before treatment.

Injectable treatments are only offered to adults aged 18 and over.

Deposits

To secure an appointment a £50 deposit is required. You pay it online when you book.

In the event of a check up or consultation, this will be refunded to you at the appointment or be deducted from your treatment charge.

If, after your consultation, Dr Hana advises that a treatment is not right for you, your deposit is refunded in full.

Cancelling or Rescheduling

Please give us at least 24 hours notice for cancellations or rescheduling. You can call 0203 872 2403, email info@drhana.co.uk, or use the link in your booking confirmation. Notice counts from when we receive it.

If you reschedule with at least 24 hours notice, your deposit moves to your new appointment.

When the deposit is not refunded

The deposit will not be refunded if the appointment is missed or cancelled without giving 24 hours notice. This is because a late-cancelled appointment usually cannot be offered to someone else, as Dr Hana runs a small number of clinic days each week.

If you cannot attend because of a genuine emergency or illness, please contact us. We will consider each case fairly and may transfer your deposit to a new appointment.

Booking online

If you booked online and cancel within 14 days of booking, we will refund your deposit, unless your appointment has already taken place. [To confirm: solicitor to confirm this wording]

If We Cancel

If we need to cancel or move your appointment, we will give you as much notice as possible, and you can choose a new appointment or a full refund of your deposit.

If you arrive late we will do our best to see you. If there is not enough time to treat you safely, we will offer you a new appointment.

Treatments and Refunds

Terms and conditions apply, all treatments are non-refundable. This means we cannot refund a treatment once it has been carried out because you have changed your mind.

This does not affect your statutory rights. If you have any concern about your result, please contact us. Dr Hana will review you and, where appropriate, put things right.

Our right not to treat

We reserve the right not to treat, if the treatment is deemed inappropriate or not suitable. Any deposit or prepaid amount for treatment you do not receive will be refunded or, if you prefer, kept as credit.

Prices

Our prices are shown on the Treatments & Prices page and on each treatment page. There are no booking or admin fees. Dr Hana will confirm the price of your treatment at your consultation, before anything is done.

Gift Vouchers

The perfect way to treat that special someone to a virtual gift card, so they can choose their own treatment. These vouchers are valid for 24 months from purchase date and are valid for buying products or services from Dr Hana aesthetic clinic.

• Values: £130, £150, £250, £450, £500 or £800, or any amount you choose from £50 to £2,000. The value is fixed in pounds, and price changes will not reduce it.
• Using a voucher: quote your voucher code when you book. Every treatment starts with a free face to face consultation. Any remaining balance stays on the voucher until it expires, and if a treatment costs more you pay the difference.
• Expiry: 24 months from the purchase date, shown on the voucher.
• Your right to cancel: if you bought a voucher online, you can cancel within 14 days of purchase for a full refund, as long as it has not been used. Email info@drhana.co.uk and we will refund the original payment card within 14 days.
• If a treatment is not suitable: if Dr Hana advises that a treatment is not suitable, the voucher can be used on any other treatment or product. If there is nothing suitable, we will refund the unused balance to the person who bought it.
• Passing it on: vouchers are made to be given as gifts. Injectable treatments are for adults aged 18 and over.
• Cash and lost vouchers: vouchers cannot be exchanged for cash except as set out above. Please keep your voucher safe. We can re-send an e-voucher if we can verify the purchase.
• Vouchers are not offered as prizes or in competitions.

Medical Information on This Website

Information on this website, including the Journal, is general information and is not a substitute for a face to face consultation. Whether a treatment is suitable for you can only be decided after a consultation and examination. Results vary from person to person and are not guaranteed. All treatments carry some risk, which Dr Hana will discuss with you. In an emergency call 999, or call NHS 111 for urgent advice.

Reviews Policy

The reviews on this website are genuine Google reviews from real patients, shown word for word. We never write, buy or commission reviews, and we never offer anything in return for a review. You can read all of our reviews, including less positive ones, on Google. If you think a review is not genuine, please tell us and we will look into it.

Using This Website

The text, photographs and logo on this website belong to Dr Hana Aesthetics or are used with permission, and may not be copied without permission. Some pages link to other websites, such as our booking system (Setmore) and Google, which have their own terms. We aim to keep this website accurate and available, but cannot guarantee it will always be. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence.

These terms are governed by the law of England and Wales. We may update them from time to time, and the date at the top shows when they last changed.