Complaints Procedure

Our Commitment

We will listen, look into your concerns openly and honestly, apologise where something has gone wrong, and tell you what we will do to put it right.

How to Complain

You can complain in person, by phone on 0203 872 2403, by email to info@drhana.co.uk, or by post to Suite 1, 57 Salusbury Road, Queen's Park, London NW6 6NJ. Someone can complain on your behalf with your written consent. Please tell us as soon as you can, ideally within 12 months, but we will consider later complaints where reasonable.

What Happens Next

Your complaint is handled by Dr Hanieh Mimeh. We acknowledge it within 3 working days and send a full written reply within 20 working days. If we need longer, we will tell you why and keep you updated. [To confirm: whether a complaint about clinical care can be reviewed by an independent clinician]

Problems After Treatment?

If you are worried about how you feel after treatment, please do not wait to make a complaint. Call 0203 872 2403, and see Aftercare. In an emergency call 999.

You can report a suspected side effect from a medicine or medical device to the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk.

If You Are Still Not Satisfied

• [To confirm: independent complaints scheme, e.g. ISCAS, only if Dr Hana subscribes]
• General Medical Council (GMC), for concerns about a doctor's fitness to practise: gmc-uk.org/concerns
• Save Face, which accepts concerns about cosmetic practitioners: saveface.co.uk
• Information Commission (ICO), for concerns about your personal data: ico.org.uk
• Citizens Advice consumer helpline, 0808 223 1133, for advice on your consumer rights.

The Parliamentary and Health Service Ombudsman and the Care Quality Commission do not handle complaints about private cosmetic treatment.